The right things, the right way - a simple statement with a powerful impact. At Novitas, this is more than just our values statement, it’s how we work, live and support health care providers participating in the Federal Medicare program and the beneficiaries they serve. We’ve earned an exceptional reputation with our customers because of our commitment to integrity and operational excellence while continuously improving our organization and business processes and ensuring fiscal responsibility in service to our customers.
Our dedicated team members know that everything they do, and how they do it, is for our ultimate customer. Our customer-first initiative has resulted in consistently higher levels of customer satisfaction as well as official recognition from the Centers for Medicare & Medicaid Services (CMS).
As the health care landscape changes, we are here to change with it. We are focused on innovation and opportunities to improve our healthcare system, access for those that need it, quality in the care they receive, while making it more cost efficient, so it continues to thrive in the future.
Who is GuideWell?
Through our family of forward-thinking companies, GuideWell touches the lives of more than 27 million health care consumers across 34 states, the District of Columbia, Puerto Rico and the U.S. Virgin Islands. With more than 18,000 employees across the nation, we are improving the cost, quality, and access of health care for our customers by applying our broad industry experience to reimagine and reshape the future of health. In this spirit, we collaborate with, support and create health companies with a broad range of health-related products and services that are integral and useful to today's health care consumer.